Refund policy

Thank you for shopping at Empyreal (empyrealaprl.com). We want you to be fully satisfied with your purchase. Please read this policy before placing your order.

Returns

We accept returns within 14 days of the delivery date. To be eligible, your item must be unused, unworn, in its original condition, and in its original packaging.

Returns that don't meet these criteria may be declined.

To start a return, contact us at empyrealaprl@gmail.com with:

Your order number
Reason for return
Photos, if the item arrived damaged or incorrect

Returns sent without approval may not be accepted. We'll provide instructions once your return is approved.

Non-Returnable Items

The following can't be returned:

Items that have been worn, used, or washed
Items damaged after delivery
Sale or final sale items
Gift cards

Exchanges

If you received a defective, damaged, or incorrect item, we'll gladly make it right. Contact us at empyrealaprl@gmail.com within 14 days of delivery with photos of the issue, and we'll arrange an exchange or resolution.

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to our error (wrong item/size sent, defective product). We recommend a trackable shipping service — we're not responsible for items lost in transit. A return may take [2–4 weeks] to fully process once shipped back.

Refund Processing

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within [5–10] business days though your bank or card issuer may take additional time to post it.

Shipping fees are non-refundable.